Terms & Conditions
Keepsake jewelry should be well cared for. Only YOUR own inclusion will be used in the making and preserving of your order. We carefully file and label all our creations for our customers with order number\name combinations so that no order is ever misplaced or incorrectly used. Please make sure that your required inclusion is double sealed, (double bagged in a proper milk storage bag for breast milk, so it does not leak) and properly label it with your name, and special order number. It will take approx 26 weeks (during the pandemic) to properly preserve your inclusion for your jewelry piece from the time we receive. Once fully preserved (this process can vary as all inclusions are unique to the individual sample sent to us and time is only approximate) we will craft and set your keepsake. After crafted and set, your package will be scheduled for mail pick up.
After 6 months, if we haven’t received your inclusions for your order, the order will automatically become a store credit on your account. Please contact us to discuss your order or with any questions.
**Custom settings: Please remember, any handmade, custom setting can take an additional 6-8 weeks added to preserving and creation time as these are handmade by jewelers and artisans.
Please allow the proper amount of time for this amazing process to be done so that you will have a precious preserved piece of keepsake jewelry. You will have 6 months from the time your keepsake jewelry is sent to you to have the item replaced at no charge to you (other than shipping when needed) if it is damaged due to a resin issue at no fault of your own or A Mother’s Dream. If this were to happen, we require the original piece to be returned to us (you are responsible for shipping costs to us). If the jewelry is damaged by mistreating and care of your own doing, we would be happy to remake your jewelry, but we will have to charge a fee to repair. It is important to take care of this precious jewelry. Our jewelry has been tested and worn in extreme conditions, as well as daily wear and tear and stands up amazingly. Although, it has been successfully tested, we encourage you to take them off during showering\bathing, swimming, and any time you may be using harsh chemicals. This will only help your precious piece of jewelry last. Just like any fine jewelry, metals can tarnish if not properly taken care of. Please clean the metal with a polishing cloth and only gentle cleaning of resin when needed. No chemicals, alcohol, or other harsh products. Please remember to treat your keepsake like you do other quality jewelry. If you ever have any questions or problems please contact us so that we can work together to make this a smooth transaction. Due to the nature of this work, we can not and do not offer refunds. We set aside the designated time to preserve, create, and craft your keepsake and only have a certain number of orders we can take on a month to make sure we have enough time to create yours. Again though, please feel free to reach out to us with questions or concerns. If you have a concern or complaint, please email: email@example.com
******By ordering, you understand, and accept these terms and conditions, and that each piece of keepsake jewelry is custom and handmade. It may have small imperfections that set them apart from factory made jewelry. Each keepsake piece can vary slightly from the photos listed due to the natural elements being used and their distinct differences.